Top 5 Best Outbound Call Center Services and Telemarketers

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Outbound call center services and telemarketers are essential tools for your business. With the right outbound strategy, you can increase sales, build customer relationships, and cut marketing costs.

There is a solution for businesses of any size to get outstanding outbound services without hiring another employee or training your existing ones. 

The solution — a third-party call center that specializes in outbound calling and telemarketing.

If you have explored this idea, you may be aware of how daunting it can be to find the right service. There are hundreds of call centers out there, and each offers different services at different price points.

This guide will teach out what you need to know about outbound call centers and telemarketing services — their strategies, benefits, and what companies to look for.

Outbound Calling and Telemarketing Definition

These two marketing tools are similar but require some distinction. Let’s see the difference between them to better decide on your personal marketing strategy.

Outbound Call

An outbound call is a broad term for a type of marketing interaction. 

Outbound calls are made by a call center agent to reach your customers. Call centers manage pre-call info, take a record of the call itself, and submits follow-up information to the relevant team.

Outbound calls are typically made to potential customers. These calls focus on sales, lead generation, telemarketing, and fundraising.

Telemarketing

Telemarketing is a type of marketing strategy that uses outbound calls to market products or services.

Most commonly, agents connect with customers via telephone, but telemarketing can also apply to web-based video conferencing.

Telemarketing is used for business to customer (B2C) and business to business (B2B) marketing. Other applications include event promotion, political campaigning, and lead generation.

Call Center

A call center is a business that specializes in inbound calls, outbound calls, or both. Call centers work with other businesses that want to outsource their call needs.

Some call centers operate with a few, highly trained call agents, while others employ large teams to handle high call volumes.

Most call centers operate 24 hours a day, 7 days a week.

A call center is a practical option for any business that wants to implement or improve its calling strategy.

How Can an Outbound Call Center Help Your Business?

An outbound call center can help businesses in marketing, data collection, lead generation, or sales. 

Call centers ensure that outbound strategies are handled professionally and efficiently. Having a specialized, third-party service can save time and money. This way, your employees can focus on what they do best while only highly-trained agents make calls.

A major benefit of an outsourced outbound calling and telemarketing strategy is significantly lowered customer acquisition costs (CAC).

Getting new customers is difficult. It can be expensive and inefficient to manage your own outbound marketing strategy. The affordability of most outbound call centers means you get more return for less investment. 

At the same time, pleasant, polite, and professional agents add a human touch to your business. 

Maintaining positive customer interactions during a telemarketing campaign is difficult. Call centers can help, as they place the highest value on professionalism and cordiality. 

Favorable customer interactions not only prevent bad reviews and complaints but actually increase customer lifetime value (CLV). 

Put simply, happy customers are more likely to do business with you again in the future.

How to Find the Right Service For Your Budget

Many services do not have pricing information readily available on their websites. The standard procedure is to reach out to the company via telephone or email and wait for a reply.

Luckily, our team of professionals knows the call center market and works with the top companies in the space.

If you would like to know what type of service fits your business and how much it costs, the easiest method is to fill out our simple form. 

In less than 3 minutes, we will walk you through a couple of basic questions about your team size, goals, and market. Then, our experts will recommend the best possible service for you. 

Top 5 Companies for Outbound Calls and Telemarketing

We picked 5 outstanding companies for outbound calls and telemarketing. Each of these services has a long-standing record of quality service. 

Here are the 5 best outbound call centers.

Quality Contact Solutions

Quality Contact Solutions (QCS) is a total-package solution for outbound calling. This company offers a variety of solutions that focus on achieving sales results.

QCS specializes in:

  • B2B Outbound Marketing
  • B2C Outbound Marketing
  • TCPA Call Center Consulting
  • Outsourced Telemarketing QA

QCS tailors service to your unique customer, market, and industry. This means no matter how your business operates, QCS can work with you. 

PCI Level 1 Certified Call Center

PCI Security Standards regulate all entities that store, process, or transmit cardholder data. These standards include requirements for organizations that make payment transactions. 

PCI Standards must be followed by all call centers that handle financial data. But, Quality Contact Solutions follows the highest level of regulation. This means QCS is regularly inspected, rather than self-regulated, to ensure data security.

You can rest assured that your data and your customers’ data is safe and sound.

Outbound Marketing Speciality

According to its website, QCS is the top choice for B2B outbound marketing. QCS has expertise in lead generation, appointment setting, and sales lead delivery.

What Quality Contact Solutions Does For You

  • Identifies your target audience
  • Helps you divide on the best call type (cold call, trade show follow-up, existing customer cross-sell, lead qualification, etc.)
  • Scripting and call guide development
  • Frequently asked questions (FAQs), objection handling, and special training needs
  • Identifies key performance indicators (KPIs) that are relevant to your organization
  • Dictates call handling requirements
  • Helps you budget and manages expenses for your plan

Quality Contact Solutions Agents

It takes an experienced agent to get past gatekeepers. This is why the average tenure of a QCS sales agent is around 8 years.

QCS telemarketing agents are dedicated to you. They learn the intricacies of your business to better serve you. This expertise and commitment help ensure maximum sales performance.

Telesales Services

For 22 years Telesales Services has offered unique business solutions. Telesales Services acts as an intermediary, connecting businesses like yours to best-in-class call centers. 

This methodology works because of Telesales Services’ network of outstanding call centers.

How it Works

  • Telesales Services researches and vets call centers for superior performance. 
  • You save hours of research time. Telesales Services will readily identify your “best fit” call center to meet your requirements.
  • They offer you a perfect solution to increase sales, retain customers, and create brand loyalty.
  • You get service in the fastest turnaround possible. In less than 24 hours (with a benchmark of 30 minutes) your solution is up and running.
  • You are referred to one of Telesales’ partners. There are over 100 call centers (many of which are award winners) that Telesales works with.

Telesales Services Outbound Calling

Telesales Services’ outbound services are staffed by market research professionals. These agents gather and analyze data to help your company identify sales opportunities. 

The call center professionals can assist with your pharmaceutical and medical initiatives, conferences, event registration, fund-raising, and political calling.

CIENCE

CIENCE is a human-powered, machine-driven People-as-a-Service company that has worked with hundreds of clients in over 130 different industries since 2015.

Do you need a lead generation? CIENCE is a unique option for you. If you already have a sales team but want to invest in a specialty service that can vastly increase your number of leads per month, CIENCE is for you.

This company sells sales specialized managed services. They do the dirty work, and you receive hundreds of accurate, quality leads, and appointments. This streamlines the outbound calling process, allowing sales teams to do what they do best — close more deals. 

CIENCE is a cost-effective solution to expand sales pipelines through data-driven, flexible, and omnichannel processes.

CIENCE Advantages

  • Data-driven Results

CIENCE helps companies grow through multi-channel prospecting. 

They start with highly accurate research (95% or above), then provide lead generation and outbound sales processes. These produce qualified appointments with your ideal customers.

  • Fast-growing Company

CIENCE, an Inc. 5000 company, is the #8 fastest growing Marketing & Advertising company in the U.S.

  • Experienced Team

CIENCE has over 500 employees that have successfully served hundreds of clients in over 130 industries.

  • Speed to Revenue

Investing in outbound services is one of the fastest, most direct paths to market. Unlike other marketing and advertising spending, account-based prospecting is measured in weeks, not months.

  • Predictability

Daily research and outreach offer the steadiest stream of opportunities of any lead generation activity. This is a predictable strategy, offering the ability to manage forecasts and growth.

Telepro Group

TelePro Group offers three complementary services, temporary staffing, outsourcing, and training. This company can fulfill one particular need, or several related needs, simultaneously.

Telepro Group Services

  • Sales and Marketing

Inside sales professionals initiate new business development from your offices, for one day or throughout the year.

  • Outbound Calling 

Telepro Group’s in-house team of B2B callers will target your market, qualify leads, and develop new business.

  • Sales Professionals

Telepro Group’s recruitment team is your go-to source for the entry-level trainee or the senior-level professional.

Telepro Group Benefits

They offers a flexible, cost-effective service focused on driving the marketing and business development of its clients.

  • Foundation

Telepro has expanded markets for its clients for over 15 years.

  • Focus

Telepro’s main focus is providing professional, B2B sales representation that delivers measurable results in a timely and cost-effective manner.

  • Flexibility

Telepro quickly adapts to the ever-changing business development environment. They can adapt their service to your unique needs.

Telepro Group Team

The company recruits, retains, and assigns highly adaptable, results-driven, and entrepreneurial-minded professionals.

These agents share a common foundation based on professional experience. All agents have significant experience in sales and marketing environments.

You can be sure that Telepro employees will be matched to your company based on your needs and company culture.

Specialty Answering Service

Specialty Answering Service (SAS) is a complete call center solution. In particular, SAS is valued for its outbound calling and telemarketing prowess.

SAS’s live-voice, friendly, dedicated agents will filter through your database and contact customers on your behalf. 

This service offers finesse in the notoriously difficult telemarketing space. Working with SAS can boost sales as well as enhance your reputation as a consumer-oriented business.

Specialty Answering Service Team

SAS has over 300 agents staffing its U.S.-based call center. Depending on your needs, you can request any number of dedicated agents to manage your outbound calling. 

For businesses that need to reach Spanish-speaking markets, SAS also offers bilingual services for both inbound and outbound strategies.

Specialty Answering Service Benefits

  • Customized Solutions

Dedicated professionals work with you to develop a protocol that your customers will respond to.

SAS will walk customers through the products and services that you feel would best suit their needs. Procedures aim to mimic those of your staff, so customers will have no idea they are speaking to a third-party.

  • Order Processing

Utilizing your pre-existing software, SAS can enter orders, process payments, and arrange for shipping through your online portal. 

They verify all information with your customer to ensure accuracy and help your processing department. Using the systems you already have in place, SAS conveys all information to your employees for order fulfillment.

  • Appointment Scheduling

If your business sells services, SAS can arrange meetings with potential customers. Their agents will explain the features and offerings of your company to your exact specifications. 

Then, with your online calendar software, SAS makes updates in real-time. Your team is notified via phone, email, or text keeping appointments tight and organized.

  • List Cleaning

Bad data can reduce positive telemarketing outcomes. False leads lead to wasted time and money. The truth is, your database may be packed with names that will never convert. This takes up valuable storage space. 

Using a call list you provide, SAS agents will contact each prospect and gauge customer interest to weed out uninterested parties. SAS list cleaning can give you a cleaner and more accurate client database.

  • 14-day Free Trial

You can try everything SAS has to offer with no strings attached. Try 14 days free to see if this company is a good fit for you.

Conclusion

Outbound calling and telemarketing can be affordable, efficient, and simple. 

By working with reputable call centers, you can outsource world-class call agents who will boost your sales and brand image. 

No matter how big your business is or what your marketing goals are, there is a company waiting to help you. 

Shopping for an answering service or call center has never been easier, and the technology has never been better. Now is the perfect time to get on board.

If you still aren’t sure what strategy or company to choose, take a few minutes to fill out our form. 

By clicking through a few basic, non-invasive questions, our experts can give you a clearer picture of what options are available to you. We can even give you custom price quotes directly from top-performing call centers.

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